Services
One standard, two rhythms. Winter follows the mountain day; summer follows the villa day. The level of care does not change with the season; the shape of the day does.
How much service
The service ladder
Family-oriented hosting
Koja Famille
Koja Famille is designed for guests who value togetherness and comfort, without forgoing refinement. Meals are served family-style: generous platters, slow conversations, and laughter around the table. Your private chef prepares menus that feel both elevated and familiar, while your chalet manager ensures everything runs smoothly.
- Private chef, seven breakfasts, five evening meals
- Chalet manager, also your concierge in resort
- Dedicated driver at set hours through the day
- Daily housekeeping and end of stay clean
- Mid-week towel change
- Relaxed rhythm with refined standards
The styles of service, from Invisible to Grande Maison, are reserved for Koja Gold. Service levels vary by property. Not every level is offered at every home.
Every service, level by level, in the full comparison table below.
Compare all service levels
Winter service keeps the mountain rhythm: seven breakfasts, afternoon tea, evening meals at home, lift tickets delivered and skis fitted without leaving the chalet.
- Pre-arrival booking assistant
- Local concierge available via phone
- Lift ticket delivery and in-chalet ski fitting
- Nightly tourist taxes
- Complimentary champagne served or delivered on arrival day
- Food and beverages (excluded)*Charged at cost plus VAT
- Lunch service**Additional charge
- Housekeeping in-property daily cleaning
- End of stay clean
- Mid-week towel change
| Service | Koja Essential | Koja Concierge | Koja Famille | Koja Silver | Koja Gold |
|---|---|---|---|---|---|
| Pre-arrival booking assistant | Included | Included | Included | Included | Included |
| Local concierge available via phone | Included | Included | Included | Included | Included |
| Lift ticket delivery and in-chalet ski fitting | Included | Included | Included | Included | Included |
| Nightly tourist taxes | Included | Included | Included | Included | Included |
| Private chef, 7 breakfasts, 7 afternoon teas, 6 evening meals | Included | Included | |||
| Private chef, 7 breakfasts, 5 evening meals | Included | ||||
| Butler (leads a service team and is your local concierge) | Included | ||||
| Chalet manager (leads a service team and is your local concierge) | Included | Included | |||
| Chalet hosts (service team) at meal times (breakfast and dinner) | Included | Included | |||
| Chalet hosts (service team) at least one present 7am-1am daily | Included | ||||
| Complimentary champagne served or delivered on arrival day | Included | Included | Included | Included | Included |
| Food and beverages (excluded)* | Charged at cost plus VAT | Charged at cost plus VAT | Charged at cost plus VAT | Charged at cost plus VAT | Charged at cost plus VAT |
| Lunch service** | Additional charge | Additional charge | Additional charge | Additional charge | Additional charge |
| Dedicated driver service, full hours*** (in-resort only) | Included | Included | |||
| Dedicated driver service, limited hours**** (in-resort only) | Included | ||||
| Housekeeping in-property daily cleaning | Included | Included | Included | Included | Included |
| End of stay clean | Included | Included | Included | Included | Included |
| Evening bed turn-down service | Included | Included | |||
| Luggage unpacking and repacking service on request | Included | ||||
| Daily towel change on request | Included | ||||
| Mid-week towel change | Included | Included | Included | Included | |
| Mid-week linen change | Included | ||||
| Laundry and ironing (non dry-clean)***** | Included | ||||
| Choice of service style | Invisible, Curated Buffet, Elegance, Grande Maison |
- * All food and beverages are charged separately from the booking price, at cost price plus applicable VAT in the country of service. Billing is processed in arrears via secure credit card link or bank transfer. Proof of purchase is available upon request.
- ** Lunches can be arranged in the chalet but are charged in addition and are subject to staff availability. Please consult your sales advisor if you wish to enquire about lunches.
- *** Dedicated driver service, full hours are 8am to 1am daily.
- **** Dedicated driver service, limited hours are 8:30 to 10:30 and 15:30 to 18:30 daily, with additional time set aside for delivery and collection of guests from restaurants during the two evenings the chef is off.
- ***** Laundry and ironing is limited to one bag per room per day and does not include dry cleaning. Additional washing and dry cleaning can be arranged at additional cost.