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Privacy Policy

Effective Date: 01.05.2025

Koja d’Or (“we”, “us”, or “our”) is committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with us, whether through our website, booking platform, communications, or while staying at one of our properties.

1.Who we are

Koja d’Or is a short term luxury rental company providing curated residences and high-end guest experiences. Our registered business address is Chemin de Plenadzi 10, 1934 Le Châble. For the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”), we are the data controller of the personal data you provide to us.

2. What Data We Collect

We may collect and process the following personal data:

Identity Data: Name, title, date of birth, nationality.
Contact Data: Email address, phone number, billing address.
Booking & Stay Data: Property selections, dates of stay, special requests, dietary preferences, guest notes.
Payment Data: Partial payment details (e.g., last 4 digits of card, transaction ID). Full card data is handled by secure third-party processors.
Technical Data: IP address, browser type, device ID, location data (via cookies or forms).
Marketing Preferences: Opt-ins for newsletters or promotional offers.

We do not collect or store sensitive personal data unless voluntarily provided for health, safety, or accessibility purposes (e.g., allergy information or accessibility requirements).

3. How We Use Your Data

We use your personal data to:

Manage and fulfill bookings and related services
Provide personalized guest experiences
Communicate pre- and post-stay information
Improve our website, operations, and guest services
Send marketing communications (only with consent)
Comply with legal and regulatory obligations

4. Legal Basis for Processing

Under the GDPR, we process your data only when legally permitted:

Contractual Necessity: To fulfill bookings and service agreements.
Legitimate Interests: To improve operations, maintain security, or provide relevant services, without infringing your rights.
Consent: For marketing communications or the use of optional cookies.
Legal Obligation: To meet tax, accounting, or compliance requirements.

5. Sharing Your Data

We may share your data with:

Trusted service providers (e.g. payment gateways, concierge platforms, housekeeping partners)
IT and software providers helping us operate our platform
Legal and regulatory authorities, when required

We never sell your data to third parties.

6. Data Transfers Outside the EEA

Where necessary, we may transfer your personal data to service providers or partners outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your data only for as long as necessary:

Booking data: 7 years (for legal and financial compliance)
Marketing preferences: Until you unsubscribe or request deletion
Guest preferences: Retained with your consent to personalize future stays

You can request deletion at any time (see Section 9).

8. Cookies & Tracking

Our website uses essential and analytical cookies. These help us:

Understand website performance
Personalize your experience
Improve user interface and content

You may opt in or out of non-essential cookies via our Cookie Banner.

9. Your Rights (Under GDPR)

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Object to processing or request restrictions
Withdraw consent (for marketing, cookies, etc.)
Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at: privacy@staykojador.com

10. Data Security

We use industry-standard encryption, secure servers, and limited access protocols to protect your data from loss, misuse, or unauthorized access.

11. Amendments

We reserve the right to update this Privacy Policy to reflect changes in our services, legal obligations, or data practices. The latest version will always be available on our website.

12. Data Security

For any questions regarding this policy or your data:

Koja d’Or Privacy Team

Email: info@kojador.com